Return / Refund & Cancellation Policy for ordered items:
We will accept the return of the products, provided such return is for products that are manufacturing damaged, defective, wrongly delivered & incomplete package. Subject to the condition that we are informed about such discrepancies with immediate effect at the time of receipt of the product and provided that the products are returned in their original condition.
Cancellation Policy :
Cancellations by Bigmarginstore.com :
While, we try to ship out every order that has been successfully placed with www.bigmarginstore.com, there are some situations in which we may have to cancel orders.
Some of the situations that may result in your order being cancelled include (but not limited to):
Product No Longer Available With Our Merchant Or Temporarily Out Of Stock
Limitations On Quantities Available For Purchase
Restrictions On Quantity Or Number Or Orders As Per T&C
Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
Problems Identified By Our Credit And Fraud Avoidance Department
Inaccurate Or Insufficient Address
At times we may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by the Customer
In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.
How to process for Return:
You have 24-48 hours to inform us for received damaged and defective items after delivery.
You have 7 business days to return an item from the date you received it after inform us.
To be eligible for a return, it must meet the requirements below:
Item must be unused and in the same condition you received it
Item must be in the original packaging
Must have the receipt or proof of purchase or Bigmarginstore.com order no. or transaction Id.
We can accept return only if item has manufacturing defect.
You must mention RMA no. top of the parcel. [For example ( RMA#12345), where 12345 is your order no.].
We cannot do:
We cannot replace your current items to another item if item is not manufacturing defect.
We cannot provide refund if item is not manufacturing defect, in this case we can replace with same model.
We are not providing return shipping charges, these charges bear by you(customer).
You may request a return for credit or replacement if:
1. You contact us at firstname.lastname@example.org within 7 days from the date of delivery. For government orders, the date of delivery is the date it is delivered to the Indian post office.
2. The item has not been physically damaged or modified. Physical damage during shipping is covered by shipping insurance. Please apply for shipping insurance refund or courier services. Do not return for credit in this case.
3. The item was ordered online with a credit card / Debit card only.
4. * Shipping charges quoted at the time of final checkout are estimates based on the information you have supplied. Shipping charges do not include duties, taxes or other non-routine customs brokerage charges. The actual charge may vary due to added weight of packaging material, destination location and carrier. (For International Orders only)
1. For returns of all defective or incorrectly shipped items, if you contact us after 7 days of the date of delivery, but on or before 30 days, a 30% restocking fee will apply to the return.
2. For returns of all non-defective or incorrectly ordered products, you have 7 days from the date when you actually took delivery of the product, to get a valid RMA (Return merchant authorization) Number from us and get your product to a shipper to return back to us.
3. After 14 days, returns for refund are not accepted for all non-defective or incorrectly ordered products.
4. For returns of all non-defective, opened or incorrectly ordered products, we charge 30% restocking fee.
5. We do not refund shipping charges in any condition.
6. Items designated as "Special Order Only" in the item description are not refundable.
Email to sales @ bigmarginstore.com and Include:
1. The date the package was delivered. (The date it was signed for)
2. Your invoice number.
3. Item part / SKU number.
4. Reason for return.
5. The machine it was intended to be used in.
6. The condition of the item.
When returning remember to:
1. Write the RMA number on outside of the box.
2. Include a copy of the invoice.
3. Pack the returned part well, and use any antistatic packaging which came with the part.
4. Insure the package against loss or damage. (Bigmarginstore.com does not cover loss or damage of returned parts.)
5. Include a copy of the customer service email with the return, if any.
6. Ship your part back within 5 days of receiving the RMA number.
7. Ship to :
RMA# (Your order No.-RMA)
Bigmarginstore (Shiv Retails)
204, Block H, Gali No.11
Rajnagar Part -2, Dwarka Sec 8, Palam
New Delhi - 110077
After the Return is Received at the Warehouse
1. Please allow up to 14 days for your return to arrive at our Returns Warehouse, delivery times vary based on shipper / Courier Company selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
2. Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.
3. We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.
If your order approved for refund then your refund would be process on same way as you paid, For Example if you paid us by direct cheque, then we will send you cheque. if you paid by online payment gateway then we will give you refund by online gateway which you will receive direct to your bank Account. Direct refund in your bank account may take extra 3-4 days from Bank side. You can ask to bank customer care once we transfer refund amount.
We cannot provide any other way to refund your amount.
Usually we refund all approved orders within 5-7 working days, but some time it can time 7-15 days due to high orders or system issue.
If you have more questions or concerns, please contact us at +91-9711374224 or email@example.com and we will see how we can best assist you or you can read our FAQs.